Healthcare is an endlessly growing sector of increasing complexity and costs. Designing for healthcare not only involves dealing with information, but, patients, professional practitioners, caregivers, stakeholders and their experiences.

What is it that you are trying to solve when creating a healthcare product? Who is it that you are building the product for? Would that product make the end–users life easier? What does your product do? These are some of the questions that you need to think of when designing for healthcare.

Designing and developing for healthcare comes with a totally different set of challenges that require a completely different focused approach. In this Part 1 of the designing for healthcare series, I present a user–centered design process. I feel the more we repeat and talk about the design process, the better it is, firstly, for ourselves as UX/UI designers, and secondly, for everyone else who either does not understand what a design process is or one who still does not believe in following one.

Having a design process in place is always a good thing. With healthcare sector, I see process usually (read, almost 70% of the time) taking the backseat. Why is that? Is it because you don’t want to, low budget, lack of knowledge or something else? It really hurts me when I know the healthcare software/applications have so much potential and though being a UX designer, I can’t do much.

My aim with this article series is to educate everyone from top management, UX/UI designers and anybody working in healthcare sector and share my knowledge on the problem areas and solutions when designing for healthcare. I want it to be a collaborative effort not only within a team of designers, but also across health disciplines.

UX Design Process

A design process is a user-centered design approach (UCD) consisting of steps that needs to be taken when creating a product or application. Having worked in the healthcare sector for a couple of years now, below is how I believe designing for healthcare needs to be approached if we want effective and positive results.

Healthcare UX Design Process

Healthcare UX Design Process


Even a very usable and technically advanced application cannot be a success if it does not satisfy the end users needs. By having a user-centered design process in place, common mistakes can be avoided way earlier into product development, costs can be minimized by an enormous amount, and last but not least, lives can be saved by an awesome healthcare user experience! Read: How bad UX killed Jenny.

Next Up in the series

In the next series, I would be walking through each and every method in the process, problem areas and solutions.

  • Designing with Empathy
  • Research
  • Define
  • Create
  • Test
  • Deliver